Frequently Asked Questions

 

What should I bring with me to my appointment?

There are a few different documents/information you need to bring with you. The following items are required by the Marketplace to create an account, verify your identity, estimate your income, and see how much financial assistance you qualify for:

 (If applicable) Previous year’s Marketplace enrollment information and healthcare.gov username and password

 Your best estimate of what your household income will be this year, including employer and income information for every member of your household (for example, from pay stubs, income verification letter from employer, or W-2 forms/tax returns)

 Home and/or mailing address for everyone applying for coverage

 Information about everyone applying for coverage, like Social Security numbers and birth dates

 List of current doctors/providers/medication (If applicable)

 Immigration documents (I-94, green card) (If applicable)

I don’t think my employer-based coverage is affordable. Can I enroll in Marketplace coverage if I am offered coverage through my job?

If you are offered job-based coverage, you might be able to enroll in a Marketplace plan, but you probably won’t qualify for financial assistance or other savings. As long as the job-based plan is considered affordable and meets minimum standards, you won’t qualify for savings. Most job-based plans meet these standards.

My spouse/partner has employer coverage, but it’s not affordable. Are there more affordable coverage options through the Marketplace?

For 2021 coverage, the Health Insurance Marketplace defines affordable job-based coverage as 9.83% or less of an employee’s household income (may fluctuate each year). Currently, this applies only to the employee and not his or her family. This means that if employer-based coverage is considered affordable for just the employee, it is considered affordable for the whole family, regardless of additional costs. If coverage is considered affordable, family members can either pay full price in the individual market or pay the amount the employer requires to cover the family on the employer’s plan.

I missed the open enrollment deadline. Can I still enroll?

Open enrollment is from November 1 to December 15 every year. If you miss the open enrollment window, you may still be eligible to enroll in Marketplace coverage if you experience certain life changes. for example, getting married, having a child, having a change in income, or moving could qualify you to enroll outside of the open enrollment window.

For more information on Special Enrollment Periods, click here.

I submitted my application to HealthCare.gov. How do I make a payment?

Once you’ve submitted your application to the Marketplace, you must pay your premiums to your health insurance company and premiums must be paid each month to ensure your coverage isn’t cancelled.

If you’re having issues with the online payment option, or if you have payment or general questions, you can contact your insurance company over the phone.

I'm an immigrant. Can I enroll in health coverage through the Marketplace?

If you are a lawfully present immigrant, yes you can. Click here to see a list of eligible immigration statuses. If you are a lawfully present immigrant who has been denied Medicaid because you’ve been in the country less than five years, you may be able to get help paying for your coverage even if you don’t meet the income requirements.

I am a veteran. What do I need to know?

If you’re a veteran and enrolled in TRICARE or the Veterans health care program, you’re considered covered under the Affordable Care Act.

If you’re a veteran or a beneficiary who is enrolled in a VA health care program and if you have dependents who aren’t eligible for a VA health care program, they can get coverage through the Health Insurance Marketplace.

Click here for more information on health coverage options for military veterans.

1-877-553-7453